A 99.9% Server Uptime
We have set up our hosting platform using dependable hardware and heavily customized software. Our administrators have installed a tweaked version of Security–Enhanced Linux on each of our web hosting servers to guarantee the highest level of protection and dependability. We have added a number of anti–DoS tools coupled with powerful firewall software to make sure our network is invincible and safe.
All our hosting packages packages come with a 99.9% server uptime guarantee. And no matter which datacenter you opt for, the guarantee stays the same.
A 99.9% Network Uptime
Along with our cloud hosting platform, we have also built our own internal network in each one of our datacenters. Everything is based on first–class hardware components provided by Juniper. On top of that, on each and every router, we’ve set up a firewall with an elaborate algorithm with the intention to sift all suspicious requests.
Therefore, in all our datacenters – in our USA datacenter, in our United Kingdom datacenter, in our datacenter Finland, in our Eastern Europe datacenter and in our Australian datacenter, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is valid for all web hosting packages in every datacenter.
A 30–Day Money–Back Guarantee
Just like with any other service, if it’s your hard–earned cash at risk, you can’t feel really safe. This is the reason why, with each of our cloud hosting packages we offer a 30–day money–back guarantee. In case you do not feel pleased with our web hosting service or if you wish to use an even more powerful web hosting solution, such as a Linux VPS packages or a dedicated servers hosting packages – you will receive your money back in full, without hidden fees or return charges.
24/7 Technical Support
We have diligently picked each member of our 24x7 support department to ensure that we can provide the best customer support you can get. Each one of our support engineers has several years of experience working with web hosting accounts behind his back, so they know very well what they are doing. Plus, they are available 24x7x365 – you can contact them at any time and they’ll respond to you as quickly as possible.
Their average response time is just 20 minutes, whilst with many other hosting suppliers you have to wait for days. What’s more, we offer a 1–hour response time guarantee. No matter what happens, your questions will be responded to in less than 1 hour.